Shipping & Local Pick Up Policy

Carrier-Calculated Shipping - Canada

All orders use Carrier-Calculated Shipping rules across Canada. At this time, we are not shipping internationally.

Pick up

You can skip the shipping fees with free local pickup at our office. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9AM-6PM on Weekdays. Please have your order confirmation email with you when you come. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at bonsaibeanie@gmail.com with your name and order number, and we will look into it for you.